Job Description

Our client in Decorah, IA is looking for a Administrative Assistant. 

General Summary:
The Administrative Assistant is responsible for providing crucial support to ensure smooth daily operations and client communication. This role involves tasks such as answering phones, scheduling appointments, managing calendars and assisting with various administrative functions.

Perform service request intake from clients; assign, schedule, and dispatch service technicians for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must.
 
Key Responsibilities:   

• Act as the first point of contact to the client, both walk-in and call-in, for all types of service requests.

• Handle incoming and outgoing mail, packages, and deliveries. 

• Coordination of technician schedules to ensure maximum utilization of billable resources.

• Triage service requests as they arrive through email, manual entry, or direct client input. 

• Schedule both internal and onsite appointments for technicians through HaloPSA.

• Monitor technician schedules to ensure prompt, and accurate time entry on service requests.

• Communication with clients, as needed, to give them updates on the progress of service requests.

• Improve client service, perception, and satisfaction 

• Fast turnaround of client requests 

• Ability to work in a team and communicate effectively 

• Improve usage and increase productivity of technician support 

• Escalate service requests that cannot be scheduled within scope of service levels 

• Act as liaison between clients, technical staff, and vendors to ensure effective communication and collaboration.

• Assist other administrative staff as needed to support the goals of the organization 

EEO AND VETERAN EMPLOYER

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