Job Description

We're Hiring: Bilingual Call Center Representative (Mandarin)!

We are seeking a dedicated and bilingual Call Center Representative fluent in Mandarin to provide exceptional customer service and support.  This  full-time, remote call center role  is ideal for bilingual professionals fluent in  Mandarin and English , passionate about public service, and eager to assist individuals navigating enrollment and healthcare options.  Note:  This is a fully remote position, but candidates must reside on the East Coast.  New York residency is strongly preferred.

Location:  Must reside on the East Coast (New York preferred)
Role:  Bilingual Call Center Representative (Mandarin)
Schedule:  Full time 
Work Type:  Remote

Key Responsibilities:

• Handle inbound calls regarding enrollment services
• Educate consumers on managed care options and assist with health plan selection
• Process enrollment and disenrollment forms accurately
• Perform mailroom support tasks as needed
• Document and track all consumer interactions in internal systems
• Escalate issues or complex inquiries to appropriate personnel
• Provide Mandarin -English interpretation  as needed
• Participate in training sessions and stay up to date with program policies

Candidate Requirements:
Required:

• Must reside on the East Coast (New York preferred)
• High school diploma or equivalent (college degree a plus)
• Fluency in both Mandarin and English (spoken and written)
• Minimum 2 years of experience in customer service or human services
• Typing speed of at least 35 WPM
• Strong communication, multitasking, and problem-solving skills
• Proficiency using multiple systems and working in a fast-paced, remote environment
• Dependable, punctual, and team-oriented

Preferred:

• Prior experience working in a  call center environment
• Familiarity with  Medicaid, managed care, or other healthcare programs

Remote Work & Equipment Requirements
This is a fully remote position, and all candidates must provide their own equipment and workspace. The following are required:

• A  Windows 10 PC  or  macOS Catalina (10.15) or newer
• A  U SB-wired headset with a microphone (Bluetooth is not permitted)
• Reliable internet connection  with minimum speeds of 25 Mbps download/5 Mbps upload
• Mobile hotspots and shared public Wi-Fi are not acceptable
• A  quiet, private, and distraction-free home workspace
• Ability to work effectively using a  dual-screen set up  or quickly navigate between systems

Ready to make an impact? 🚀 Apply now and let's grow together!

Job Tags

Permanent employment, Full time, Work at office, Remote work,

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