Job Description

99 Ranch Market is the largest Asian supermarket chain in the United States, with over 60 store locations across 10 states and more to come! We are passionate and honored to shape the Asian Supermarket culture within the grocery industry. "For 100, we try harder" is our commitment to always provide the best products and services to the communities we serve. With our new expansion strategy and efforts in our cross-generational transition to continue growing our footprint across the country, we welcome YOU to join and grow alongside our family!

Job Description:

• Proactively greet customers, and answer their questions in a professional manner.
• Identify product items properly.
• Scan customer orders accurately and efficiently.
• Follow all cash handling procedures and complete the process accurately and efficiently.
• Bag items properly.
• Answers customer inquiries by phone or in person with appropriate etiquettes.
• Conducts customer returns and exchanges in compliance with the company policies.
• Properly handles customer suggestions and complaints for customer retention.
• Review, create and apply new batches. Update prices in the system. Make various sizes of price tags, and ensure price tags and signage are correctly labeled.
• Process online orders according to company procedures.
• Maintains clean, organized work areas, and comply with internal procedures.
• Perform other duties as for business needs.

Minimum Requirement:

• Previous front end customer service experience preferred.
• Knowledge of cashier registers, POS devices, online orders platforms, and computers.
• Excellent communication skills and willingness to help with customer requests.
• Available to work on weekends and holidays or rotating schedules.

Skills Requirement:

• Good customer service skills.
• Good time management skills.
• Good attention to details.

Physical Demands:

• Standing for extended periods is commonly required.
• Repetitively ring up items of 0 -5 lbs.
• Make repetitive finger and wrist movement.
• Good manual dexterity for the use of processing equipment such as cutter or labeling.
• Ability to lift 30 lbs or more with appropriate equipment.

Employment Type: Full-time and Part-time.

Company Benefit: (* only for full-time employees):

• Employee discount.
• Flexible schedule.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) matching.
• Paid vacation.

Disclaimer:

Tawa Group dba 99 Ranch Market, is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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