Client Support Specialist Job at NationsBenefits, LLC, Remote

RU9NaG85Q0swMFJnckc2RDhIdmJSVkdDWWc9PQ==
  • NationsBenefits, LLC
  • Remote

Job Description

Job Title: Client Support Specialist - NationsCX

Location: Plantation, Florida / Remote

Employment Type: Full-time / Permanent

About NationsBenefits:

At NationsBenefits®, we are committed to helping our customers achieve a better quality of life through supplemental benefits and member engagement solutions. We are also enthusiastic about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That's something we can all be proud of.

Job Overview:

NationsBenefits is seeking a detail-oriented and proactive Client Support Specialist to join our NationsCX team. In this role, you'll partner directly with clients - primarily health plans and brokerages - to guide them through onboarding, configuration, training, and ongoing usage of NationsCX. You'll work closely with our product manager and engineering team to ensure a smooth customer experience and drive platform adoption.

Key Responsibilities

Client Onboarding & Configuration:

• Lead step-by-step onboarding for new clients: setup agent portals, commission structures, member enrollment flows, file integrations (i.e., eligibility, enrollment feeds)

• Collaborate with technical teams and clients' IT staff to streamline data ingestion, user provisioning, and system integration

• Configure portal settings including plan-level rules, commission triggers, and member engagement workflows

Client Training & Adoption

• Design and deliver customized training sessions (live or virtual) for agents, brokers, and client service teams

• Develop user documentation, how-to guides, FAQs, and video tutorials on key modules: agent onboarding, enrollment workflows, commission dashboards, file uploads, etc.

• Act as a trusted advisor: surface best practices and proactive recommendations to maximize platform usage

Client Support & Issue Resolution

• Serve as primary point of contact for client inquiries—ranging from technical issues to workflow questions

• Troubleshoot ticketed issues, collaborate with engineers to resolve bugs, and ensure prompt follow-up

• Monitor client health and feature adoption; escalate issues and success trends to leadership

Cross Functional Collaboration

• Partner with product manager to share client insights, feedback, and feature requests

• Work with engineering and QA teams to test new releases, assist with beta deployments, and update clients on changes

• Align with the client success and sales teams to ensure smooth transitions and identify upsell opportunities

Qualifications

Required Skills & Experience:

• 5–10 years in client-facing support, implementation, or customer success roles (SaaS experience a plus)

• Demonstrated strength in onboarding, client communication, training, and issue resolution

• Ability to translate complex processes into clear, concise guidance for non-technical users

Healthcare Domain Experience (Highly Desired):

• Knowledge of Medicare Advantage, Medicaid, and Affordable Care Act (ACA) marketplace products

• Familiarity with enrollment processes, broker/agent commission flows, eligibility file formats, and call-center/member engagement operations

• Prior experience working in health plan operations or with broker/distribution networks

• Understanding of healthcare regulation, Star Ratings, C-SNPs, or dual-eligible product lines

• Experience with CRM or call center support platforms

Technical Aptitude:

• Comfortable navigating SaaS platforms, CRM systems, and configuration tools

• Exposure to data/file integrations (CSV, SFTP, APIs) and experience coordinating with engineering/IT

• Ability to troubleshoot basic configuration issues and coordinate bug resolution

Soft Skills:

• Excellent communication (written, verbal, presentation) and interpersonal skills

• Highly organized, self-driven, adaptable, and detail-oriented

• Team player who thrives in dynamic fast-growing environments

NationsBenefits is an equal opportunity employer. 

Job Tags

Remote job, Permanent employment, Full time,

Similar Jobs

UC San Diego

Research Assistant Job at UC San Diego

 ...contact their Disability Counselor for assistance.DESCRIPTIONAs part of an elite public...  .... Our 44 faculty perform cutting edge research in every major subfield of economics, and...  ...and weekends may be required. This is a remote position.QUALIFICATIONS~Experience... 

Reyes Beverage Group

Warehouse Order Selector Job at Reyes Beverage Group

Join the #1 Beer Distributor in the United States!Shift: Night Shift, Full Time PositionSchedule: Sunday-Thursday with a start time of 3:30pmPay: $23.00 hourlyWarehouse order selector position building pallets utilizing a voice pick system Medical, Dental, and Vision plans...

Attorney Assistant

Bilingual General Virtual Assistant Job at Attorney Assistant

 ...the United States through reliable virtual staffing solutions. From inbox management...  ...hiring sharp, dependable Executive Assistants / General Virtual Assistants based...  ...keep operations moving. Being bilingual (especially **Spanish and English**) is a major plus. Many... 

ITG Brands

Project Coordinator Job at ITG Brands

Project Coordinator**Role Type**Fixed Term**About us**ITG Brands is the third-largest tobacco company in the USA with offerings of some...  ...assistance - Employee referral bonus program - Hybrid workplace - remote / in office - Summer hours - Casual dress policy Monday... 

Modern Technology Solutions LLC

Technical Recruiter Job at Modern Technology Solutions LLC

 ...effective sourcing strategies with the objective of presenting multiple qualified candidatesfor each opening. Performing full lifecycle recruiting activities when required to include candidate sourcing,screening, interviewing, scheduling, offer negotiation, closing, and...