Job Description

CSR I – Call Center

•   The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.

Applicants must possess a high school diploma/GED  AND  six months of experience handling customer questions, complaints, and/or providing information.

Duties include, but are not limited to:

• Responding to customer requests
• Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized
• Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions

Preferred:

• 1 year of contact center experience
• Proficiency with software applications to include Microsoft Word, Excel, and Outlook

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