CSR I - Call Center Job at NITELINES USA, INC, Georgia

Rk9Zc29OT0swVXhqb1d1RS9uM1NURktBWVE9PQ==
  • NITELINES USA, INC
  • Georgia

Job Description

CSR I – Call Center

  •   The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.

Applicants must possess a high school diploma/GED  AND  six months of experience handling customer questions, complaints, and/or providing information.

Duties include, but are not limited to:

  • Responding to customer requests
  • Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized
  • Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions

Preferred:

  • 1 year of contact center experience
  • Proficiency with software applications to include Microsoft Word, Excel, and Outlook

Job Tags

Similar Jobs

Tiffany & Co.

Operations Professional Job at Tiffany & Co.

 ...fulfillment and inventory management. This role requires strong communication skills and the ability to enhance client experiences while supporting sales objectives. Candidates should have a minimum of 3 years of experience and be proficient in Microsoft Word and Excel.

California Correctional Health Care Services

SUPERVISING PSYCHIATRIC SOCIAL WORKER I, CF Job at California Correctional Health Care Services

Under the supervision of the Chief Psychologist, the Supervising Psychiatric Social Worker I (SPSWI), plans, organizes, and directs the psychiatric social work program. The SPSW I maintains adherence to social work policies of the department; conduct staff meetings; train...

GXO Logistics, Inc.

Warehouse Operations Manager - 1st Shift Job at GXO Logistics, Inc.

 ...maintained appropriately and reports are completed in a timely manner Adhere to and enforce all safe work practices, ensuring the warehouse is compliant with Occupational Safety and Health Administration (OSHA) and other pertinent standards/regulations What you need... 

Walmart

Associate Merchant (HO) - Pets (Pet training & cleaning) Job at Walmart

 ...serves as the foundation for every decision we make and drives us to create the future of retail. As an Associate Merchant Pets (Pet training & cleaning), you'll serve as an advocate for our customers and see the products you buy come to life in stores and online. Part... 

USA DeBusk, LLC

Industrial, Oil & Gas Chemical Cleaning Field Supervisor Job at USA DeBusk, LLC

 ...Industrial, Oil & Gas Chemical Cleaning Field Supervisor - Experienced Classification: Non-Exempt Department: UDCC Reports to: Project Manager / Operations Manager Company Profile: USA DeBusk is a best-in-class mechanical and industrial cleaning services...