Customer Service Representative Job at Altitude Roofing, Remote

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  • Altitude Roofing
  • Remote

Job Description

ALTITUDE ROOFING

At Altitude Roofing, we are dedicated to providing high-quality roofing services for both residential and commercial customers. With our commitment to exceptional craftsmanship and customer service, we've become a trusted name in the industry.

Job Overview:

We are looking for a Customer Service Representative to join our remote team. In this role, you will be the first point of contact for our customers, providing expert support and ensuring a positive experience. Whether it's answering questions, troubleshooting issues, or resolving concerns, you'll be responsible for maintaining our high standards of customer service. If you thrive in a fast-paced environment and are passionate about helping others, we'd love to hear from you!

Key Responsibilities:

•⁠ ⁠Answer inbound calls and respond to customer inquiries related to roofing services, including scheduling consultations, providing estimates, and explaining services.

•⁠ ⁠Assist with processing customer orders, changes, and follow-ups.

•⁠ ⁠Provide clear, accurate, and timely information to customers via phone, email, and chat.

•⁠ ⁠Handle customer complaints and concerns, offering appropriate solutions to ensure satisfaction.

•⁠ ⁠Maintain accurate records of customer interactions and transactions using the company's CRM system.

•⁠ ⁠Collaborate with other team members and departments to address customer issues effectively.

•⁠ ⁠Follow up on customer issues to ensure they are resolved to the customer's satisfaction.

•⁠ ⁠Help in organizing and maintaining the customer database, ensuring customer information is up-to-date.

Requirements:

•⁠ ⁠1-2 years of experience in customer service or a related field

•⁠ ⁠Excellent written and verbal communication skills

•⁠ ⁠Flexibility to adapt to changes and maintain productivity in a dynamic work environment

•⁠ ⁠Strong problem-solving skills and attention to detail

• Proficient with computers and CRM systems (prior experience with customer service software is a plus).

Benefits:

•⁠ ⁠401(k) with company match

•⁠ ⁠Dental insurance

•⁠ ⁠Flexible schedule with remote work options

•⁠ ⁠Health insurance

•⁠ ⁠Paid time off (PTO)

•⁠ ⁠Vision insurance

•⁠ ⁠Career growth opportunities and continuous training.

•⁠ ⁠⁠Tuition Assistance Program.

Schedule:

•⁠ ⁠Monday to Friday

•⁠ ⁠Full-time and part-time positions available.

Pay:

•⁠ ⁠$30.00 - $35.00 per hour

•⁠ ⁠Expected hours: no less than 40 per week

•⁠ ⁠Location: Remote.

If you are a motivated and customer-focused individual, please submit your application to join our team!

Job Tags

Remote job, Hourly pay, Full time, Part time, Flexible hours, Monday to Friday,

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