The Front Desk/Data Entry Specialist is responsible for providing professional reception and administrative support to the Military & Family Readiness Center. This role requires strong customer service skills, data entry proficiency, and the ability to manage multiple systems including AFFIRST and DoD TAP databases. The position plays a critical role in supporting transitioning service members and their families.
Serve as the first point of contact for all visitors and callers to the M&FRC.
Assess visitor needs and direct clients to appropriate staff or services.
Schedule clients for classes and workshops and send reminder emails.
Input and maintain data in AFFIRST and TAP systems per program requirements.
Ensure client sign-in procedures are followed and generate monthly client usage reports.
Minimum of 1 year of customer service experience in a professional setting.
Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Experience with data entry into web-based systems.
Familiarity with military culture, protocols, or support systems is preferred.
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