Job Description
Description SUMMARY: The Manager is responsible for the primary responsibility for overseeing the daily operations of the dental department including the overall development, management, recruitment, training and supervision of clinic staff and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES: This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The Manager performs a wide range of duties including some or all the following:
Leadership
- Provides alignment to dental department strategic priorities, monitoring objectives, and ensuring the achievement of departmental goals and targets.
- Participates and collaborates interdepartmentally including revenue cycle, finance, clinic operations, patient access, IT, and quality.
- Participates effectively within management groups/meetings to ensure business problems are being resolved and strategic priorities are being achieved.
- Keeps staff informed of changes in business operations and policies or procedures through daily communication and monthly staff meetings.
Personnel
- Maintains timecard system, staff schedules, and adherence to employee policies and procedures.
- Collaborates with Human Resources and IT in proper on-boarding and off-boarding of staff.
Quality
- Collaborates with the Director of Dental Services in developing and revising policies, procedures, and protocols.
- Ensures adherence and maintenance of all protocols, policies, and procedures.
- Collaborates with Director of Dental Services to ensure proper quality assurance and compliance standards and requirements standards and requirements e.g., safety zone, state, or federal audits/site visits.
- Ensures patient schedules in the patient management system are maintained to maximize patient access.
- Maintains Medical Dental Unit (MDU) community outreach schedule and services.
- Monitors patient satisfaction survey feedback and creates improvement plans, as necessary.
- Maintains proper supply ordering and inventory management for dental centers.
- Responsible for equipment maintenance.
Finance
- Reviews and monitors monthly budgets for all expenditures.
- Works with Director of Dental and other departments to optimize revenue/cost savings.
MANAGERY RESPONSIBILITIES: Directly supervises dental assistants, dental hygienists, and dentists. Carries out Manager responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements EDUCATION AND/OR EXPERIENCE: At least two years’ experience in the dental field. Supervision experience is preferred.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS: To perform this job successfully, an individual must have intermediate skills in a variety of software programs to include Microsoft products, current practice management system, and electronic medical record.
CERTIFICATES, LICENSES, REGISTRATIONS: Preferred State Certified Dental Assistant OR Registered Dental Hygienist. OTHER SKILLS, KNOWLEDGE AND ABILITIES: Skill with patients in lower socio-economic sectors of the community.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.
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