Job Description

Job Title: Field Service Manager

Location: Phoenix

Salary: $70,000-75,000 annually

Job Type: Full-Time | Exempt

Reports To: Site Leader

**About the Role:

**

We are seeking a highly motivated and experienced Field Service Manager to lead and support our field service team. This role is responsible for overseeing day-to-day field operations, ensuring high-quality customer service, maintaining safety and compliance standards, and driving team performance to meet company goals.

**Key Responsibilities:

**

• Manage, schedule, and support a team of field technicians or service personnel across assigned regions.
• Ensure timely and effective delivery of service, maintenance, and installations.
• Monitor performance metrics and provide coaching and development to field staff.
• Conduct site visits and field inspections to ensure quality, safety, and customer satisfaction.
• Coordinate with internal departments (e.g., logistics, sales, customer service) to optimize field operations.
• Handle escalated customer issues and ensure resolution in a professional and timely manner.
• Ensure compliance with all health and safety regulations and company policies.
• Track inventory and equipment usage and ensure proper maintenance.
• Maintain accurate documentation, reporting, and service records.
• Support recruitment, onboarding, and training of new field personnel.

**Qualifications:

**

• Proven experience in a field service or operations management role.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of field service management systems or software (preferred). Fullbay knowledge is a plus.
• Technical knowledge relevant to the industry (e.g., mechanical, electrical)
• Valid driver’s license and ability to travel as needed.
• Ability to pass background and drug screening.

**Benefits:

**

• Competitive salary of $70,000-75,000 per year
• Health, dental, and vision insurance
• Paid time off and holidays
• Company vehicle or mileage reimbursement (if applicable)
• Opportunities for professional development and advancement

You should be proficient in:

• Basic Computer Skills

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