Job Description

The Claremont Hotel in Southwest Harbor and the Asticou Hotel in Northeast Harbor, Maine are looking for a Guest Services Agent to join our team for the 2025 season.

Pay: $18-$20/ hour based on experience

Full time, April-November

Please note, candidate must be legal to work in the United States without a Company Sponsorship. Housing is not available at this time.

As a Guest Services Agent, you set the tone for our guests' stay, providing a welcoming check-in and out experience and serve as an ambassador throughout our guest's stay by providing information on the resort, local area and attractions.

Other responsibilities include:

• Settling guest accounts upon check-out
• Assisting guests with questions or issues
• Effectively communicate with all departments
• Ensure accurate room reservations
• Answer phone calls and take reservations
• Understands and adhere to Company's brand standards
• Ensure guests' needs are met
• May be asked to cross train in different departments
• Other duties as assigned by leadership

Qualifications:

• Knowledge of the area a plus but not required
• Ability to be on your feet for a long period of time
• Ability to work independently without direct supervision
• Must be neat, courteous, flexible and detail oriented
• Ability to remain calm, courteous, and professional with demanding guests and in difficult situations.

Success Factors:
• Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
• Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
• Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
• Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
• Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
• Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.

We are seeking dedicated individuals who treat every conversation as an opportunity to make someone's day, believe the biggest differences are made with the smallest details and understand the profound power of a smile. If this sounds like you, we invite you to apply today!

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