Help Desk Technician Job at OM Software, Chicago, IL

Rk9VbW90YU4xMFJucEcrQi9IN1NSVldGWmc9PQ==
  • OM Software
  • Chicago, IL

Job Description

Introduction

We are looking for someone that wants the opportunity to start on the ground floor. We are currently recruiting for a Helpdesk Technician to join our team as a local or remote worker. This is a full-time, permanent position within a young and enthusiastic start-up. Prior knowledge and experience in supporting Software-As-A-Service (SaaS) applications and dealing with Managed Service Providers (MSPs) is a huge plus.

Company

Founded in 2020, Omsoftware's mission is to provide managed service providers (MSPs) a smart solution to address the complexities driven by the unprecedented adoption of SaaS. Omsoftware's platform and solutions are designed to make SaaS management easy and profitable while delivering the framework for Omsoftware partners to become world-class MSPs.



Skill Requirements

Provide telephone and email-based pre-sales and post-sales technical support (Level 1) for our software products and SaaS apps.

Investigate issues reported by customers and communicate with internal product development teams to resolve issues.

Able to plan, prioritize, and organize workload, consistently working within service standards and agreed objectives.

Endeavor to respond to all customer requests in a timely manner while proactively working with the team on improving customer experience

Assist peers with their caseload

Minimum 1-2 years of relevant experience, exceptions for qualified candidates

Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)

Able to plan, prioritize and organize workload, consistently working within service standards and agreed on objectives

Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field

Outstanding verbal and written communication skills in English

Benefits & Perks

Competitive Salary

Comprehensive Benefits Package (Health, Dental, Medical)

Professional development and career growth opportunities

Perkopolis discounts and deals

Awesome team members
Employment Type: Full-Time

Job Tags

Permanent employment, Full time, Local area, Flexible hours,

Similar Jobs

Hackensack Meridian Health

Telephone Operator - Full Time - Night Job at Hackensack Meridian Health

 ...keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. Come join our...  ...using designated technology. Answers all incoming calls to the Medical Center's main telephone number and other types of in-bound telephone... 

Brains Workgroup, Inc.

Oracle DBA Job at Brains Workgroup, Inc.

 ...Windows)~ Extensive Full Project life Cycle experience ~ Extensive experience in developing database scripts (SQL, PL/SQL and Unix Shell)~ Working knowledge of Oracle database design, coding, and documentation. ~ Excellent communication and problem-solving skills.... 

MEI Rigging & Crating

Dispatcher Job at MEI Rigging & Crating

 ...The Dispatcher is responsible for the scheduling and assignment of rigging crews to jobs based on customer requirements and per Department of Transportation (DOT) regulations. Also responsible for ensuring rental and MEI owned equipment, and tools are assigned to crew... 

Albireo Energy

Field Engineer Job at Albireo Energy

 ...As a key member of the Albireo team, the Field Engineer will be responsible for: On-Site Engineering & System Implementation Performing field engineering for building automation systems (BAS) in commercial office buildings, data centers, and pharmaceutical facilities... 

Pickleman's Gourmet Cafe

Night Delivery Driver Job at Pickleman's Gourmet Cafe

 ...Picklemans sandwich begins with great bread and can be customized to meet your liking. Lightly toasted on the outside and warm and chewy on the inside, you are guaranteed to love our gourmet sandwiches. Picklemans focuses above all on using the highest quality of all...