Location: Washington, DC
Project End Date: 2 Months (With Possible extension to next fiscal year)
Description:
Responsibilities:
Minimum Education/Certification Requirements:
Skill Assessment: (Please include the years of experience last used and brief description of skills below, information is to be submitted along with the resume)
Skill | Required / Desired | Amount of Experience | Years Used | Short Brief Description | Project |
Bachelor's degree in IT or related field or equivalent experience | Required | 10 Years | |||
Installing and configuring system hardware/software in an enterprise environment | Required | 6 Years | |||
Proficient time management skills Required and detail oriented organizational skills | Required | 6 Years | |||
Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X) | Required | 6 Years | |||
Experience using an endpoint management tool to provide remote support | Required | 3 Years | |||
Strong Customer Service Skills | Required | 3 Years | |||
Experience managing service requests for IT support in ServiceNow or a similar ITSM platform | Required | 3 Years | |||
Expertise in troubleshooting hardware related issues | Required | 3 Years | |||
Expertise in troubleshooting complex software related issues | Required | 3 Years | |||
Can demonstrate experience making nontechnical users comfortable with complex technology concepts | Required | 3 Years | |||
Knowledge of Microsoft Office Suite (Office 365) | Required | 3 Years | |||
Microsoft Certifications: MCP | Highly desired |
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