Job Description

Are you passionate about technology thrive on solving IT challenges and eager to work closely with developers to keep world-class games running seamlessly CD PROJEKT RED is hiring an IT Helpdesk Specialist to join our Boston this role youll be a go-to expert ensuring our developers designers and creatives have the reliable IT support they need to turn bold ideas into groundbreaking games.

Responsibilities:

• Provide support to End Users through all available channels to ensure the highest level of service quality.
• Troubleshoot and resolve technical problems related to desktops laptops mobile devices software and peripherals.
• Manage IT equipment and keep stocks updated.
• Manage and prioritize support tickets using ITSM tools.
• Escalate unresolved issues to higher-level support teams when necessary.
• Develop and maintain knowledge base articles and technical documentation.
• Collaborate with other IT teams to implement and maintain IT solutions.
• Participate in projects to improve IT support processes and service delivery.
• Stay up-to-date with the latest technologies and industry best practices.
• Researching new solutions that will improve our everyday work in the organization.

Qualifications :

• Minimum 2 years experience in a similar position.
• Basic knowledge of network devices (configuration and administration).
• Experience with IT service management systems and ticketing tools (e.g. ServiceNow Jira Zendesk).
• Advanced knowledge of Windows and Apples OS.
• In-depth knowledge of a PCs hardware.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Exceptional customer service and communication skills with the ability to explain technical concepts to non-technical users.
• Meticulousness in performing given tasks.
• A big plus if youre a gamer!

Additional Information :

The application window for this position will close by 04/30/2026.

This job requires working in Boston US.
Working mode: in-office in a full-time capacity. 

Health & Well-Being

• Company-paid medical healthcare (dental vision and mental).
• Free mental health support including access to counseling psychiatric care and a variety of well-being webinars.
• Paid leave 20 days of holiday per year (26 days after two years).
• 401K with employer matching.
• Gym Membership Reimbursement.
• Menstrual leave employees who menstruate can take one extra day off when experiencing period pain.
• RED Parents Network support for working parents including childcare benefits and family-friendly events.

Perks & Professional Growth

• Flexible working hours.
• Trainings lectures and courses internal workshops knowledge-sharing initiatives online tutorials and e-learning classes are all available.
• A welcome pack filled with goodies to help you feel right at home once you join the team.

Life in the Office

• Dog-friendly office bring your pooch with you and look after them while working! Theres always a furry friend or two to meet.
• Truly international working environment a chance to meet and work with a diverse selection of people from all around the world.
• No dress-code we like to keep it casual.

This position is a new role.

Estimated pay range for this position: $77100 - $106000 USD annually

At CD PROJEKT RED compensation for our roles in North America are determined based on competitive market data geographic location and individual factors tied to business needs. The base pay range is subject to change and may be modified in the future. Final offers are dependent on job-related factors like experience qualifications and location.

If youve observed any irregularities (i.e. legal or ethical violations) in our recruitment process please click  here  to report them anonymously.

#LI-ONSITE

Remote Work :

No

Employment Type :

Full-time

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