Job Description

Patient Care Technician 

Job Summary:  A Patient Care Technician provides quality patient care by assisting the physician with clinic specific tasks, including rooming, vitals, and tasks assigned by the Physician. The Patient Care Technician follows Madison Medical specific standards of practice, policies and procedures. This full time position reports to the Clinic Supervisor/Regional Director of Clinic Operations, is within Mohs Surgery, and is located in Mequon, WI. THis position will work with the Mohs surgeon during procedures as well as perform other clinic supportive tasks. Medical Assistants and Surgical Technicians are welcome and encouraged to apply as well. 

What You'll Do:

• Escort patients to exam room, complete a brief history and obtain vital signs if needed.
• Perform local anesthesia prior to skin procedures.
• Assist Mohs Surgeon with skin procedures/surgeries such as biopsies and skin cancer removals.
• Document patient information in the electronic health record including scribing for Mohs surgeon.
• Keeps up with the flow of operational needs to ensure the best and timely care for patients – manages phone calls and messages efficiently, checks EHR and email regularly, handles prior authorizations and refills, and effectively triages phone calls.
• Organize and prepare exam rooms for patient care. 
• Provide patient education and counsel patients regarding their diagnosis and treatment.
• Manage incoming phone calls, prior authorizations, medication refills and communicate biopsy and test results to patients. 
• Schedule appointments as needed.
• Perform other duties as assigned.

Key Qualifications & Characteristics

• High School Diploma or GED
• Graduate of accredited Medical Assistant program, or military equivalent, or demonstrated skills in capacity for at least one year
• Current Medical Assistant certification preferred but not required
• Surgical Technician experience will also be considered
• Current CPR certification
• Strong data entry skills and ability to work with computer applications
• Organized with a strong attention to detail in a fast paced environment
• Strong and comfortable communicating with patients, peers, and physicians

• Demonstrated ability to work well both independently and with co-workers in a team
• Drive to provide excellent patient service and care in an environment with significant and frequent opportunities to effectively resolve problems and conflict situations

Perks & Benefits of Madison Medical:

• Competitive PTO plan
• Health insurance, vision, & dental
• 401K employer contribution
• Life Insurance and voluntary disability insurance
• Monday through Friday clinic hours, no weekends, no holidays
• Opportunity to be a part of Milwaukee's Premier medical practice

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