Job Description

Note for Current UM Employees

Current employees must apply internally via ConnectU >   connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

The University Counseling Center and COPE Clinic provide mental health counseling and psychiatric services for the students enrolled at University of Mississippi and individuals in the greater Oxford/Lafayette County community.

Role Specifications

Below you will find classification and compensation information. For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family -  Information Technology 

Sub-Family -  IT Telecommunications

Career Track / Level -P2

Grade - 9

Role Summary

Assists in the planning, design, installation, maintenance, and support of the campus enterprise network.

This position will support the IT needs for The University Counseling Center on the Oxford campus of UM and The COPE Clinic at the South Oxford campus for UM.

Examples of Work Performed

• Administers and maintains computers, servers, and software in a clinical environment for departments to operate efficiently.
• Ensures information security policy compliance on technology in the clinics/departments.
• Maintains an inventory of hardware and software in the clinic.
• Assists with new equipment purchases, installation, and configuration, including manage and facilitate the bid process
• Responds to requests from clinic users seeking technical assistance, general troubleshooting on pc, mac, printers, and other technology devices used in day-to-day operations at the university.
• Prioritizes requests based on urgency and coordinates with other appropriate technical teams when necessary.
• Adjusts work tasks based on a dynamic environment that operates in areas with changing policies that fall under university, state, and federal recommendations.
• Diagnoses, troubleshoots, and resolves technical issues on-site and remotely. This includes standard daily helpdesk tasks assisting faculty and staff with technology questions, assistance, setups, software, hardware, etc.
• Compiles relevant clinic data and generates reports for meetings, conferences, and seminars when necessary.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

1. Installs, upgrades, and supports campus enterprise network hardware and software.
2. Implements and maintains packet shaping policies and ACL lists.
3. Updates and maintains campus enterprise DNS and DHCP services.
4. Monitors network and performance to resolve basic and common problems and ensure network availability to all system users and performs necessary maintenance to support network availability. Works with IT professionals and end users to resolve network hardware and software issues.
5. Works with end users and departments to resolve network capacity, hardware, software, and security issues such as jack/port level issues and edge network switch installations.

Minimum Education/Experience

Education:  Bachelor's Degree

Experience: (3) Three Years Experience

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Minimum Physical Requirements

Physical Requirements: These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. 

Corrective devices may be used to meet physical requirements.

Physical Exertion: The incumbent may be required to lift up to approximately 10 pounds.

Vision: Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination: While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

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