Job Description

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that."

• Respond to customer inquiries as to orders, pricing, scheduling, delivery dates, and packaging.
• Resolve problems promptly
• Collaborate with appropriate division or departments to investigate and resolve complex customer concerns in a timely manner
• Support personnel in picking, packaging, shipping orders, and cycle counting as needed.
• Coordinate with logistics providers and Boeing suppliers to achieve on time shipment of goods and escalation of deliveries, where appropriate.
• Participate and support the RCA/QRQC processes with respect to customer complaints, inventory adjustments, and process failures, etc.
• Accurately prepare orders and paperwork for shipping
• Liaison with Safran Landing Systems, collaborating with appropriate personnel to resolve customer concerns in a timely manner
• Maintain comprehensive and current customer information including shipping, special handling and import/export details.
• Monitor and assess the effectiveness of operating procedures; Work with personnel to make improvements
• Logistics back up: Prepare shipping documents and coordinate the freight carriers with shipping/receiving
• Identify root causes and resolution to spares warehouse operations anomalies related to process, quality and productivity
• Monitor and assess the effectiveness of operating procedures; Work with personnel to make improvements
• Submit and support continuous improvement ideas to improve safety, quality, productivity and cost (KPI)
• Maintain organized and safe working environment within the warehouse, shipping and receiving areas through periodic 5S, safety audits and daily stewardship.
• Perform other related duties as required

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that."

• Respond to customer inquiries as to orders, pricing, scheduling, delivery dates, and packaging.
• Resolve problems promptly
• Collaborate with appropriate division or departments to investigate and resolve complex customer concerns in a timely manner
• Support personnel in picking, packaging, shipping orders, and cycle counting as needed.
• Coordinate with logistics providers and Boeing suppliers to achieve on time shipment of goods and escalation of deliveries, where appropriate.
• Participate and support the RCA/QRQC processes with respect to customer complaints, inventory adjustments, and process failures, etc.
• Accurately prepare orders and paperwork for shipping
• Liaison with Safran Landing Systems, collaborating with appropriate personnel to resolve customer concerns in a timely manner
• Maintain comprehensive and current customer information including shipping, special handling and import/export details.
• Monitor and assess the effectiveness of operating procedures; Work with personnel to make improvements
• Logistics back up: Prepare shipping documents and coordinate the freight carriers with shipping/receiving
• Identify root causes and resolution to spares warehouse operations anomalies related to process, quality and productivity
• Monitor and assess the effectiveness of operating procedures; Work with personnel to make improvements
• Submit and support continuous improvement ideas to improve safety, quality, productivity and cost (KPI)
• Maintain organized and safe working environment within the warehouse, shipping and receiving areas through periodic 5S, safety audits and daily stewardship.
• Perform other related duties as required

Job Requirements

Candidate skills & requirements Physical/Environmental Scope of Position
• Sit for long periods of time while operating office equipment
• Perform duties requiring kneeling, reaching, standing, walking, pushing, pulling, and lifting up to 20 pounds periodically
• Subjected to inside environmental conditions, noise, vibration, oils and other related industrial hazards

Required Behavioral Dimensions

• Building Customer Loyalty
• Planning and Organizing
• Adaptability
• Initiating Action

Experience/Education/Certification Required

• Bachelor's degree in related field preferred
• 3-5 years of continuous experience in a customer service support, logistics, or aeronautic tools market preferred

Job Requirements

Candidate skills & requirements Physical/Environmental Scope of Position
• Sit for long periods of time while operating office equipment
• Perform duties requiring kneeling, reaching, standing, walking, pushing, pulling, and lifting up to 20 pounds periodically
• Subjected to inside environmental conditions, noise, vibration, oils and other related industrial hazards

Required Behavioral Dimensions

• Building Customer Loyalty
• Planning and Organizing
• Adaptability
• Initiating Action

Experience/Education/Certification Required

• Bachelor's degree in related field preferred
• 3-5 years of continuous experience in a customer service support, logistics, or aeronautic tools market preferred

But what else? (advantages, specific features, etc.)

Candidates for positions with Safran Landing Systems must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. Safran Landing Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail Jeremy.dees@safrangroup.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

But what else? (advantages, specific features, etc.)

Candidates for positions with Safran Landing Systems must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. Safran Landing Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail Jeremy.dees@safrangroup.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day

Job Tags

Permanent employment,

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