Job Description

Starting pay rate $20/Hour - Use our Daily Pay benefit and get access to your pay as you need it.

***SHIFT AVAILABLE: 2PM-10PM ONLY, weekends and holidays are required***

Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.

Job Description

As the Safety & Security Supervisor , you will lead and coordinate the efforts of Security Officers in implementing the company's security programs, working under the guidance of the Safety & Security Manager and/or the General Manager.

• Oversee and enforce daily procedures and responsibilities for Security personnel.
• Managing disputes, finding practical solutions to complex problems, and maintaining a calm and professional demeanor in high-pressure situations.
• Supervise and manage Security Officers, ensuring their adherence to company policies and state regulations.
• Direct and/or conduct internal criminal and civil investigations; act as a liaison with Law Enforcement and Emergency Services.
• Manage government-mandated safety and security programs, including bloodborne pathogen and hazardous communication training.
• Provide exceptional customer service to guests and resort visitors, addressing their needs and concerns.
• Collaborate with various departments to address and resolve issues, adapting to their evolving needs.
• Perform essential computer functions, such as typing incident reports, managing email communications, researching safety standards, and maintaining security systems and electronic key controls.
• Ensure that all security activities are compliant with corporate policies and state laws.
• Supervise or conduct incident investigations as required, responding to critical incidents and managing incident scenes, including fire alarms.
• Oversee the operation and maintenance of security systems, electronic locks, and key control access systems.
• Write detailed and accurate reports promptly for daily review meetings, including documenting crimes, internal investigations, and other required reports.
• Oversee resort surveillance, including vehicle, foot, and video monitoring of pools and storage areas.
• Coordinate and supervise security for special events.
• Perform duties of subordinate officers and, if needed, the Security and Safety Director.
• Attend and participate in operational, staff, safety committee, and risk management meetings as directed.
• Ensure adherence to Westgate’s Disaster Plans, Emergency Procedures, and Standard Operating Procedures.

Qualifications

• 1+ years of Security experience.
• 1+ years of Supervisory experience.
• Hotel experience is preferred but not required.
• Excellent customer service skills.
• Ability to work in any outdoor weather conditions.
• Must be able to stand and remain mobile for extended periods.
• Able to lift up to 50 lbs.
• Candidates must possess a valid driver’s license and maintain a clean driving record.
• Must be able to work weekends and holidays.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate..

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

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