Job Description

Job Description and Duties

Under the general direction of the Information Technology Services Division (ITSD), Operations Support Information Technology (IT) Manager I, the Senior Platform Administrator is responsible for the architecture, implementation, administration, and analysis of the most complex cloud platforms including but not limited to Endpoint Manager, Azure Active Directory, Teams, OneDrive, Defender, and the Adobe Creative Suite. Acts as the department's highest-level technical expert for enterprise-wide cloud platforms which include but is not limited to Microsoft 365 and the Adobe Creative Suite. Utilizing IT best practices, leads enterprise-wide cloud platform implementation projects and is responsible for platform maintenance, operations, and configurations to ensure the availability, performance, and security of the California State Lottery's (Lottery) cloud platforms in accordance with government, industry, and service management policies and best practices. The duties for this position are focused in the Client Services, IT Project Management, Information Security Engineering, and System Engineering domains; however, work may be assigned in other domains as needed.

This position requires a current Information Technology Specialist II exam. If you need to take the exam or if your score has expired, click to gain list eligibility.

This position is headquartered at the Lottery Headquarters in Sacramento and is eligible for a hybrid telework schedule. Employees must be able to report to their assigned headquarters office as assigned. Travel expense to and from the assigned headquarters are the responsibility of the employee. Eligibility for telework requires the employee to reside in California per California Government Code Section 14200 which states: “telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California.

When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery?

People are drawn to the Lottery because we:

• Are an energetic, creative, and talented team

• Value diversity and inclusion in the workplace

• Empower team members to bring their knowledge, expertise, and innovation

• Recognize individual and team contributions

• Support the importance of work-life balance

• Invest in the professional development of our team members

• Are dedicated to preserving our environment by lowering our carbon footprint

May consider a Training & Development assignment.

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements."

It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours for Personal Leave hours each month. For more details, please click to visit the California Department of Human Resources (CalHR) website.

The Lottery is less than 30 minutes from all that Downtown Sacramento has to offer. Amenities include an onsite restaurant, free gym, close to the light rail station, electric car charging stations, and free parking!! Apply today to join a dynamic organization that is not only passionate about its mission, but also its people!!

You will find additional information about the job in the .

Working Conditions

1. Schedule: This position supports the Lottery during normal business hours from 8:00 a.m. to 5:00 p.m. unless otherwise approved by the unit manager. Weekends, long and/or irregular hours, after-hours work, and holiday work may be required.
2. Travel: Statewide overnight travel may be required.
3. Other: This position is required to carry a Lottery-issued cell phone. This position is required to be reachable outside of normal business hours.

Special Requirements

• The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.
• If you are basing your eligibility on education, (), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent.  Transcripts and evaluations may be unofficial ; official transcripts will be required upon appointment .  Please redact birthdates and social security numbers.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience with Information Technology Service Management (ITSM) tools/platforms (e.g. ServiceNow).
• Ability to develop quality documentation that clearly articulates solutions.
• Knowledge of and experience with Virtual Desktop Platforms (Windows 365, Vmware, and/or Azure VDI).
• Knowledge of and experience with Desktop Management Platforms (Intune, SCCM, JAMF).
• Ability to research and formulate resolutions to complex technical issues.
• Strong organizational and time management skills supporting the ability to manage multiple workloads and coordinate assignments under high pressure situations.
• Experience supporting and providing subject matter expertise for enterprise-wide cloud platforms.
• Solid understanding of PC and Apple hardware and ability to troubleshoot complex hardware/software related problems along with experience using iOS and Android Mobile Devices, including managing Mobile Device Management (MDM Systems) Points.
• Experience using PowerShell and other scripting tools. Experience creating and maintaining a Microsoft Teams environment.
• Experience working across multiple Domains including Information Security Engineering, Client Services, IT Project Management, and System Engineering.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications

A Statement of Qualifications (SOQ) is a narrative discussion of how your education, training, experience, knowledge, skills, and abilities meet the minimum qualifications for this position. The SOQ serves as a document of each candidate's ability to present information clearly and concisely in writing and should be typed, single-spaced, no more than two (2) pages in length, and in 12-point font. Resumes and Cover Letters do not take the place of the SOQ. Each page must include your name and page number in the upper right-hand corner of the page. The SOQ should specifically address each of the questions in numerical order. Applicants who fail to submit a SOQ that specifically addresses each question and who do not follow the directions provided will be eliminated from the examination process.

1. Please describe in detail your experience working as an IT platform / Operations Support Administrator and providing excellent customer service. Explain how your knowledge, skills, and education would make you a desirable candidate for this position.

2. Describe your experience working in a fast-paced environment and your ability to organize/prioritize your work to meet deadlines. Provide an example that would best describe this situation.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Please see the below Statement of Qualifications section for instructions. 

Job Tags

Similar Jobs