At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
$15.73 - $19.66 per hour!
The Part Time, Tailor is responsible for connecting with our customers to ensure Under Armour gear fits in a way that is custom to their needs. They will provide flawless, high-quality, timely alterations that exceed customer expectations. Our customers will leave feeling a unique and elevated experience at our Campus store.
We count on our Part Time Associate, Tailor to:
• Assess customers’ needs to provide flawless alteration support to ensure their needs are met. Take customer measurements.
• Detailed and accurately record customer information to prevent errors.
• Execute seamless high-quality hemming by providing a unique experience that meets the needs of the customer. Alter garments to improve the fit for the athlete.
• Model a first-class customer service – someone who loves helping customers and loves to train their team to do the same.
• Implement initiatives to personalize the shopping experience and build customer relationships and drive brand connection.
• Deliver on KPIs that support growth of the department
• Observe athlete shopping behaviors and actively listen to their needs to provide suggestions on alterations.
• Promote UA Rewards to build customer base and long-term athlete relationships.
To be considered for this role, you must meet these minimum requirements:
• At least 18 years old
• High school degree or equivalent
• Proven experience working as a tailor.
• Sound knowledge of Under Armour fabrics, clothing design & construction
• The ability to use a sewing machine.
• Attention to detail and exceptional customer service
• Available to work 8 – 30 hours a week, including evenings, weekends, and holidays
• Comfortable with technology (such as hand-held and mobile devices)
• Strong communication skills
• Can stand, lift, walk, bend and lift cartons weighing up to 25 lbs. during each work shift with or without an accommodation
The Part Time, Tailor is responsible for connecting with our customers to ensure Under Armour gear fits in a way that is custom to their needs. They will provide flawless, high-quality, timely alterations that exceed customer expectations. Our customers will leave feeling a unique and elevated experience at our Campus store.
ADDITIONAL RESPONSIBILITIES (may include):
Sales & Omni
• Support in driving sales and retail/omni -channel KPI target achievement.
• Provides customers with detailed information about a wide selection of products
• Act as the tailor on duty in absence of the Keyholder, Tailor and consistently models the brand’s Athlete service standards and selling behaviors
• Understands in-depth product knowledge
• Seeks and offers solutions to athletes based on their needs
Brand image & Customer Experience
• Supports in providing tailoring option to our customers
• Supports Keyholder, Tailor in advancing tailoring program for store.
• Uses advanced functional expertise to drive sales and customer loyalty in designated area of responsibility.
• Uses advanced functional expertise to drive sales and Athlete loyalty
Retail Operations
• Supports in execution of daily operations aligning with UA process and policies
• Builds Athlete loyalty through in-store experience, using various available applications.
• Adhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activity
• Maintain and support store safety standards and communicate teammate accidents/injuries/concerns to rest of store leadership immediately.
• Maintains work area, machine, and equipment and cleaning compounds to keep from damaging fabric throughout the sewing process.
• Perform autonomous maintenance functions to keep equipment operating in optimal conditions.
• Proactively engages in the prevention, identification, and control of hazards and risks.
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.
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