Job Description

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Compass Group, North America. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

ESFM

Position Title: REGIONAL OPERATIONS MANAGER

Salary: $125,000 - $135,000

Pay Grade: 16

Other Forms of Compensation: BONUS

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.

Job Summary

The Resident Regional Manager plays a pivotal role in overseeing a diverse portfolio of client locations across multiple markets. Serving as the primary point of contact for client projects and escalations, the RRM partners closely with front-line managers to ensure compliance with operational standards, financial performance goals, hospitality training, and safety protocols.

This position reports to the Regional Director of Operations and supports a complex network of Site Managers and team leads.

The role is primarily based in the New York and New Jersey metropolitan area, with responsibility for providing support across the Northeast and, as needed, the West Coast.

Essential Duties

• Develops financial forecasts and budgets; balances programs and resources across assigned accounts
• Accountable for achieving financial goals and performance targets
• Ensures accuracy and timeliness of financial reporting, data, and key performance metrics
• Reviews and analyzes financial statements, weekly operating reports, and other performance data
• Monitors and audits accounting, control processes, and financial compliance within assigned accounts

Customer and Client Relations

• Maintains high levels of client satisfaction to support account retention and growth
• Administers client and customer surveys and responds promptly and effectively to feedback
• Ensures all employees demonstrate an aggressive hospitality and respect-driven service culture
• Promotes client awareness of program options and available corporate resources
• Monitors and ensures compliance with client contract terms and service level agreements
• Partners with clients to customize programs to meet site-specific needs
• Evaluates and enhances the effectiveness of client communications, reinforcing ESFM’s value proposition
• Supports development and execution of district/unit business plans and client reporting as needed

Operational Excellence and Growth

• Increases regional revenue and operating profit through service expansion and growth initiatives
• Maintains awareness of competitive landscape and market conditions, both internal and external
• Coordinates with cross-functional teams during reassessment, resale, and rebid processes
• Leverages ESFM and Compass Group resources to maximize regional performance
• Identifies and recommends new sales and organic growth opportunities
• Actively participates in bids and sales processes in collaboration with the Regional Director and Sales teams
• Plans, organizes, directs, and supervises regional operations and activities
• Establishes and enforces operational standards, workflows, policies, and procedures
• Promotes and exemplifies corporate culture, values, and management philosophy
• Demonstrates proactive leadership in achieving business goals and performance plan targets
• Ensures consistent implementation of corporate and divisional compliance programs across districts
• Conducts regular in-person and virtual site visits to maintain engagement, visibility, training, and operational oversight

People Management and Talent Development

• Ensures appropriate staffing levels and productivity across assigned accounts
• Participates in workforce planning and implementation of human resource strategies
• Leads recruitment, selection, and onboarding of management and front-line team members
• Maintains and updates job descriptions for departmental staff
• Oversees employee relations programs and ensures consistent application across the region
• Encourages innovation, creativity, and continuous improvement among team members
• Recognizes and rewards successful program implementation and performance achievements
• Ensures compliance with all human resource policies, wage and benefit administration, and labor standards
• Develops succession plans and provides growth and advancement opportunities for high-potential leaders
• Promotes participation in training and professional development programs
• Coaches and counsels managers and hourly associates, providing ongoing feedback and performance development
• Performs additional duties and oversees supplemental site locations as assigned

Qualifications

• Bachelor’s degree or equivalent combination of education and experience in customer success, account management, or professional services
• Minimum of five (5) years of B&I experience

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story (

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Associates At ESFM Are Offered Many Fantastic Benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information.

Req ID:1489826

ESFM

Julia Lari

If you have questions about this posting, please contact support@lensa.com

Job Tags

Hourly pay, Full time, Contract work, Local area, Remote work, Flexible hours,

Similar Jobs