Job Description

What You'll Do:

Here are some of the tasks you'll be responsible for daily:

• Audit and reconcile daily financial transactions, including guest folios, to ensure accuracy and reconcile discrepancies.
• Provide excellent customer service to late-night guests, handle check-ins and check-outs, and address guest inquiries.
• Manage front desk duties, including answering phones, scheduling wake-up calls, and handling guest requests.
• Prepare end-of-day reports, including financial summaries, occupancy rates, and other relevant data.
• Monitor property security, address any safety concerns, and ensure the safety of guests and their belongings.
• Communicate with other hotel departments, including housekeeping, maintenance, and sales, to ensure smooth operations.
• Maintain accurate financial records, including cash drawer balancing and processing guest payments.
• Assist guests with reservations, cancellations, and modifications.
• Follow established emergency procedures and protocols to ensure guest safety and property security.

Minimum Requirements:

• Providing friendly and efficient service to guests is critical.
• Effective communication with guests and other hotel staff is essential.
• Being able to handle unexpected situations and guest issues is important.
• Accuracy in financial audits and recordkeeping is critical.
• Balancing cash drawers and reconciling financial transactions requires strong mathematical abilities.
• Using hotel management systems and other software is required.
• Previous experience in the hospitality industry (Preferred)
• Highschool diploma required

When You're Here:

Be prepared to accommodate varying schedules including nights, weekends, and holidays

This position will require standing and moving for 90% of the time sometimes in varying temperatures.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

We offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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